Frequently Asked Questions
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Telephone Questions |
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Data/Ethernet Questions |
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WSU Network Questions |
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Billing Questions |
Telephone Questions
How
do I order telephone service? (submit a on-line service request
form)
What
are the costs associated with installing a telephone?
How
long does it take to have my telephone service installed?
Who
can help me decide what kind of telephone service is right for me?
How
do I find out the status of my telephone work order request?
How
do I report a problem with my telephone?
Where
can I go to view feature options that are available on my telephone?
How
do I discontinue my telephone service? (submit a on-line service
request form)
How
do I get a calling card?
How
do I get a auth code?
How
do I get an email account?
Can
I restrict certain telephones in my department?
If
my name is wrong on my telephone display, how do I change it? (submit
a on-line service request form)
How
do I get voicemail service?
How
do I change my voicemail greeting? (follow Personal Options - black
line)
How
do I change my voicemail password? (follow Personal Options - black
line)
How
do I access my voicemail from my desk?
How
do I access my voicemail from someone elses desk?
How
do I access my voicemail when I am not on campus?
When
I call someone and their voicemail greeting plays, can I bypass it and
begin recording?
If
my questions wasn't answered here, who do I call?
Data/Ethernet Questions
How
do I order data/ethernet service? (submit
a on-line service request form)
What
are the costs associated with installing data/ethernet?
Who
can tell me what data/ethernet service is available and what I need?
How
long does it take to have my data/ethernet service installed?
How
do I find out the status of my data/ethernet work order request?
How
do I report a problem with my data/ethernet service?
How
do I know what data/ethernet services are active in my office?
How
do I discontinue my data/ethernet service? (submit
a on-line service request form)
Can
I install my own data mini hub?
Where
can I use wireless data service?
How
do I access wireless data?
Are
fiber services available?
If
my questions wasn't answered here, who do I call?
WSU Network Questions
How
do I know if the network is experiencing problems?
Who
do I contact if I think I am experiencing network problems?
How
do I get an IP address?
What
does the network look like?
________________________________________________________________________
How long does it take to have my telephone
service installed?
IT’s service objective is to turn around service requests within
7 working days. However there is typically a “Fall rush”
of requests, beginning mid-August and running through mid-to-late September,
which may cause the turn-around time to be extended.
How do I find out the status of my
telephone work order request?
Call Work Order Management at 5-2378
Can I restrict certain telephones
in my department?
Yes, you can restrict particular phones in your department from being
able to make long-distance calls without a calling card or WSU authorization
number. They can even be restricted from making long-distance calls
at all. To determine exactly what restrictions are available, and how
they can be set up, contact an IT Customer Coordinator, and they will
help review your needs and set a request for restricted services.
How long does it take to have my data/ethernet
service installed?
Generally service orders have a guaranteed 7 working day turn around.
However, there is typically a Fall rush of requests beginning mid August
through mid September, which may cause the turn around time to be extended.
How do I find out the status of my
data/ethernet work order request?
Call Work Order Management at 5-2378
How do I know what data/ethernet services
are active in my office?
Generally there’s probably someone in your department who is aware
of where your data services are located. If not, however, you can contact
an IT Customer Coordinator or contact the IT Work Order Management group
for assistance. They can check the on-line records and send a field
technician to look it over to help identify what and where your services
are or, if need be, help you initiate a request for new services if
none were found.
Can I install my own data mini hub?
Many departments have purchased mini-hubs to help support network devices
such as printers, additional work stations, etc. While there is no hard
and fast ‘rule’ against it, we have discovered that mini-hubs
can just as easily be a boon or a bust to you and your network performance.
In some circumstances they have worked well, in others we have had to
direct their removal because of disruptions to the network. Because
of reliability problems, IT does not endorse or support the use of mini-hubs.
IT will only troubleshoot network problems to the jack feeding a mini-hub.
From there on the determination of the problem and repairs becomes the
responsibility of the user.
Are fiber services available?
The use of fiber has generally centered around supporting the primary
network infrastructure itself. It wasn’t until just recently that
“fiber to the desktop” really became a viable option for
the common users because of its high costs. As such, there are very
few places on campus where you will find ‘fiber to the desktop’.
However, if you believe you have such a need, be sure to contact an
IT Customer Coordinator to discuss your needs and the options available.
Who do I contact if I think I am experiencing
network problems?
If you think you are experiencing network problems please check the
network
status monitor. If the problem(s) you are experiencing does not
appear on the network status monitor please call 5-4949.