INFORMATION SERVICES

Faculty & Staff Email Update

FAQ - firstname.lastname@wsu.edu

Why is this new email offered to WSU faculty and staff?

A standardized configuration based on first and last names or firstname.lastname@wsu.edu will make it easier to find individuals within the WSU Outlook Exchange and improve email delivery to and from WSU.

How can I learn my new email address?

Information Services has made the “firstname.lastname@wsu.edu” email addresses available as an opt-in feature for WSU faculty and staff. To opt-in and use your firstname.lastname email go to wsu.edu/NID, then click on “Modify your email address”.

Can individuals change this new email address?

Yes. Individuals may request to change their first name only to a shortened version of their first name or middle name. For instance the default email name for Elizabeth Ann Black would be elizabeth.black@wsu.edu; however a request could be submitted to change it to a version such as "beth.black" or "ann.black".

If I select to change my email address to use the firstname.lastname format how long will the process take?

Typically, this will be processed within one business day. For questions please contact the Help Desk at 509-335-(HELP) 4357 or helpdesk@wsu.edu.

Will this new email also change my display name?

No, the email address change does not change your display name. You can change your display name by going to http://wsu.edu/nid/, then on the left navigation click on "Change your Mail Displayname".

How will duplicate names be addressed?

If there are multiple Elizabeth Black's then the middle initial will be added such as "elizabeth.a.black" and "elizabeth.b.black". If two individuals have the same middle initial then numerals will be added to the email such as "elizabeth.black1".

How will this new email address impact my mobile handheld devices such as iPads and PDA's that I use to check my email?

If your mobile device uses ActiveSync or Blackberry Enterprise Server (BES) to send and receive email then there should be no need to modify any settings. Once your address is updated to the new firstname.lastname@wsu.edu format email sent from your mobile device will use the firstname.lastname@wsu.edu email address.

If your mobile device uses IMAP and SMTP or Blackberry Internet Service (BIS) to send and receive email then it may be necessary to update your "From address" setting in your email application to the firstname.lastname@wsu.edu. In some cases the change of your email address might trigger mail to be downloaded again from the server, which should be a one-time event.

Why are some WSU units, such as VetMed and Tri-Cities, not included in this new email address change?

This change will only affect people with Network IDs, an Exchange account and an @wsu.edu email address. Those units who are not on the ITS Central Exchange or who do not use @wsu.edu email addresses will not have their email address changed to firstname.lastname@wsu.edu for mail they send. These units will be able to receive mail at their firstname.lastname@wsu.edu email address. Their address could be updated in the GAL depending on their circumstances.

Will I still receive email sent to my Network ID (NID)@wsu.edu?

Yes, it is important to understand that employees will still be able to receive email at their Network ID@wsu.edu as well as the new firstname.lastname@wsu.edu.

Will both my firstname.lastname@wsu.edu and my NID@wsu.edu be displayed in the Outlook Exchange Global Address List and Active Directory?

The data for both firstname.lastname@wsu.edu and NID@wsu.edu will be listed in both the Exchange Global Address List and Active Directory, although the common fields that most people use to view email addresses in both will only list the firstname.lastname@wsu.edu address.

I have WSU mailing lists that I have subscribed to, how will these be impacted?

For all university based "lists.wsu.edu" that you are subscribed to, IS will automatically update your new WSU email address. If you are subscribed to lists outside the university, such as research or professional organization lists, you will need to update your email address on each list that you are subscribed to in order to post to that list.

Will I need to make any change to my email client?

If you have an email client that uses IMAP and SMTP to send and receive email then it may be necessary to update your "From address" to the firstname.lastname@wsu.edu listed for you at http://wsu.edu/nid/. In some cases the change of your email address might trigger mail to be downloaded again from the server, which should be a one-time event.

E-mail clients like Outlook 2010 for Windows and Outlook 2011 for Mac that are configured to automatically connect to Exchange will require no configuration change.

Will this affect any other services?

It is possible that this change could affect other services. This would mainly be limited to services that use your email address as a form of identification or authorization. Examples of this would include services or applications that require you send an email from a specific email address or WSU applications that use your email address as a form of identification when logging in with your WSU Network ID. For these services your email address will need to be updated to the firstname.lastname@wsu.edu address.

Information Technology Services, PO Box 641222, Washington State University, Pullman WA 99164-1222 509-335-4357, Contact Us