Special Accounts and Mailbox Request
Use this form to request special accounts and mailboxes on the WSU central Exchange service.
Names for these Special Accounts REQUIRES the use of a period: i.e. Forestry.webmstr@ad.wsu.edu or cub.front.desk@wsu.edu. Best practice is to limit TOTAL characters in the name (including the periods) to 16. This prevents the account name from being truncated for log-in use. (learn more)
Available accounts fall into five categories:
- Schedulable Resource Accounts for Calendar mailboxes
for Resources (for equipment that you want to allow to be reserved).
Use: Schedulable Resource Accounts
- Schedulable Location Accounts for Calendar mailboxes
for Locations (for meeting room locations that you want to allow
to be reserved).
Use: Schedulable Location Accounts
- Front Desk Accounts, as accounts for internal
purposes (not for public use) in support of a function or position such
as to allow sign-on for rotating help at a Reception Desk or Front Desk to
allow viewing and scheduling of appointments for departmental staff. These accounts may be restricted to Calendaring-access only.
Use:Front Desk Accounts
- Departmental Mail Accounts to receive and send ‘departmental’
mail from areas outside of the department (such as for Webmasters or
for inquiries from prospective students). These addresses might be published on Web sites or in other publications.
Use: Departmental Mail Accounts
- Departmental Alias Accounts to receive 'departmental'
mail and transfer to an individual Exchange account and/or (more
typically) an Exchange Distribution Group (such as 'SAdesk@wsu.edu'
forwarding mail to 'ITS.DSS.SAdesk@ad.wsu.edu' where 'ITS.DSS.SAdesk'
is a distribution group). These addresses also might be published
on Web sites or in other publications. Alias accounts cannot be
created until after the distribution group has been created.
Use: Departmental Alias Accounts
Naming Convention for Departmental Alias Accounts.
Naming New Departmental NID's
Prefer dept.familarname (with period between words): e.g. forestry.helpdesk
Name of NID wil be same as name of Actual Account -or- Distribution Group alias.
Tech Talk about the 16 character Limit
Accounts with names longer than 16 characters are truncated for the Account Name value in Active Directory and most users prefer to avoid this. For example, a departmental account named IS.ITS.SIS.laptop.HP would be truncated to IS.ITS.SI!M5688. While the actual value remains IS.ITS.SIS.laptop.HP, users must type the truncated version to authenticate inb some situations (i.e. Outlook Web Access).