Welcome to ITS Online Statements
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To all WSU Pullman campus telephone customers:
Frontier Communications has been unable to resolve ongoing billing and service issues
with WSU this fiscal year (2015). WSU’s Information Technology Services (ITS) has
been attempting to mitigate the impact to the WSU Community by not billing its
customers for long distance service traveling over Frontier lines since October 11, 2014.
ITS will not bill for any of those charges for Fiscal Year 2015.
The few users of Frontier Centranet phone services have continued to be billed
regularly and will not see any change in their bills.
This is not a change to permanent long distance rebilling; once issues between
Frontier and ITS have been resolved we will resume rebilling customers for long
ITS will provide regular updates until successful resolution of the continuing
Frontier billing issues are reached.
For questions regarding this communication please contact CougTech by email
at email@example.com, or by phone at 335-4357.
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